dpc2100r2 its opereational problems

[subhani]

dear sir, my modem dpc2100r2 which is haxorware firmware r39 and sir my modem in morning its shows only ranging and dont get operational but in evening after 10pm its operational and working very fine i checked all my cable adapter and cable pin its ok sir please solve my problem that why my modem operational on after 10pm and non of operational in the morning sir what am i doing

[southernyankey1970]

Please post your signal levels.

[drewmerc]

signal levels both when working and when not

i'd guess massively over subscribed node or simply mac clash (with somebody who turns there modem off at night)

[subhani]

    dear sir, i agian facing same problem my modem does not operational since last night and today also it does not goes operational but its only shows ranging
i also change physical address and also mac address and config file but there is no response look this my haxorware event log

[southernyankey1970]

SIGNAL page please. If it only ranges then you have signal issues. If youcan...run some coax from the modem directly to the tap bypassing the rest of the house. You should be between -10 and +10db.

[ABMJR]

docsDevResetNow...

I could be a Millionaire for the $$ I could make to fix this...

Easy...

But, I don't work here, or get paid ...

[subhani]

    sir here its my signal level but sir i say something that my cable tv channels is always perfect and there is no destortion on my cable tv channels is it my wire issue or any other problem

[ABMJR]

Ahh..New Security. Post a TELNET Log

[subhani]

sir please tell me that how do i post telnet log please expain it thanks

[drewmerc]

Before you start, download and install putty:
http://the.earth.li/~sgtatham/putty/late.../putty.exe

Method 1 is preferred in all cases, method 2 looks worse than it is lol.


Method 1) Using MAX232

Remove power from the modemConnect your MAX232 adapter to the modem header and the PC. This guide assumes you're using COM1.

Open Putty. Click the logging section of the settings panel. Select the following options:

Session logging: All session output
Click 'browse' and browse to your desktop folder.
Filename: putty.txt
'Always overwrite it'
Untick 'flush log file frequently'

Click back onto the 'session' section of the settings panel:

Connection type: Serial
Serial line: COM1
Speed: 115200
Close window on exit: Never

Click 'open', then plug the power into the modem.
You should see the boot process and connection attempt appear.

Wait for about 20s after the connection has reached the failure point, then close putty and it'll save the txt log as putty.txt on your desktop.


Method 2) Using ethernet or USB (USB requires that USB drivers are correctly installed)

Remove power from the modem.

Set manual NIC IP 192.168.100.10.

Open Putty. Click the 'session' section of the settings panel:

Connection type: Telnet
Host Name: 192.168.100.1
Port: 23
Close window on exit: Never

Power up the modem. Wait 15 seconds, then click 'open' in putty.
Enter username and password, press enter.

Ignore any crap coming up in the window, it may look like you can't type but you can. May help if you just don't look at the screen

Type this, pressing enter at the end of each line:

cd doc
up_dis

cd /
cd n/b
auto_console 1
write

Note: The lines above are correct for modems based on the BCM3349 (A250/A255/A256/SB5101/Webstar 2100). If you're using a BCM3348 modem (A200/SB5100) the line 'cd n/b' changes to 'cd n/c'.

This tells the modem to halt at the console. Close putty and reboot modem using power cable.

When you reboot it, it won't try to connect at first, so you have time to set putty to log all console output to txt before connecting.


Open Putty. Click the logging section of the settings panel. Select the following options:

Session logging: All session output
Click 'browse' and browse to your desktop folder.
Filename: putty.txt
'Always overwrite it'
Untick 'flush log file frequently'

Click back onto the 'session' section of the settings panel:

Connection type: Telnet
Host Name: 192.168.100.1
Port: 23
Close window on exit: Never


Click 'open', enter username and password and press enter. Type 'run' and press enter. The modem will try to connect.

Wait for about 20s after the connection has reached the failure point, then close putty and it'll save the txt log as putty.txt on your desktop.

Once you've finished you'll need to set auto_console back to 0 in telnet, or you'll have to type 'run' every time you reboot modem.