(04-02-2015, 02:07 AM)sobrinho Wrote: Me: Hi, I would to install my own cable modem and cancel the modem rent.
ISP: Ok, you can use your own cable modem but you have to install it yourself.
Me: How can I do that?
ISP: Just connect the power and the coaxial cable and that's it.
Me: But I already did that and the modem can't get an IP address, I think you have to allow my HMAC or something.
ISP: I can't help you with that, we used to do that about a year ago and charge for it once but now this service is suspended.
Me: But how can I use my modem then?
ISP: Sorry, we can't help, you have to install it yourself.
If I had to presume anything, they are inferring the new unregistered modem should bring up a captive portal page with a login to automatically register it.
No idea why yours doesn't work as such.
You shouldn't need to hack your modem to achieve such, more of a customer service issue.