Trouble connecting to Internet- DPC2100R2

[drewmerc]

Code:

Sending a REG-REQ to the CMTS...
Received a REG-RSP message from the CMTS...
0x0005c210 [CmDocsisCtlThread] BcmCmDocsisCtlThread::RegRspMsgEvent: (CmDocsisCtlThread) ERROR -
REG-RSP response code NOT ok! rsp code = 1 (kRejOther)
0x0005c210 [CmDocsisCtlThread] BcmCmDocsisCtlThread::SyncRestartErrorEvent: (CmDocsisCtlThread) reason: 17 (kNegOrBadRegRsp).
Logging event: Neg Or Bad Reg Rsp - Reinitialize MAC...

that is your response from the ctms simply put it's saying no, and your modems response to that is

Code:

0x0005c2d8 [CmDocsisCtlThread] BcmDocsisCmHalIf::DeleteAllServiceFlows: (DOCSIS
CableModem HalIf) Deleting all Upstream and Downstream Service Flows, along with associated Classifiers and PHS rules...
Stopping DHCP/ToD/TFTP (client requested)...

without the rest of the telnet log we can only guess why but i'll bet all my money (£3.14 damn i'm skint) that it is bpi