03-02-2015, 09:56 PM
Hi guys,
I bought a Motorola Surfboard 6121 DOCSIS 3.0 and tried to activate it with my ISP but they refused to do.
They said that they stopped activating customer modems but they used to and as you can imagine the support said I can use my modem but I have to install it myself and they don't know how.
There is any way to activate it myself?
The modem that I have, provided by the ISP, is a Motorola Surfboard SB5100 DOCSIS 2.0 and my connection is 10MB.
I bought this modem because there is a monthly fee to use their modem which in 2 years is the price of a new 6121 and I'm a customer for about 4 years now.
I don't really want to use free internet or increase the speed or anything like that, just want to use the bought modem which I'm assuming that is better than the current one and cancel the monthly fee.
Is that possible?
The modem boots, the downstream and upstream lights get blue (seems like the ISP provides DOCSIS 3.0) but it can't get online (seems like it can't get an IP address from ISP).
Thanks!
I bought a Motorola Surfboard 6121 DOCSIS 3.0 and tried to activate it with my ISP but they refused to do.
They said that they stopped activating customer modems but they used to and as you can imagine the support said I can use my modem but I have to install it myself and they don't know how.
There is any way to activate it myself?
The modem that I have, provided by the ISP, is a Motorola Surfboard SB5100 DOCSIS 2.0 and my connection is 10MB.
I bought this modem because there is a monthly fee to use their modem which in 2 years is the price of a new 6121 and I'm a customer for about 4 years now.
I don't really want to use free internet or increase the speed or anything like that, just want to use the bought modem which I'm assuming that is better than the current one and cancel the monthly fee.
Is that possible?
The modem boots, the downstream and upstream lights get blue (seems like the ISP provides DOCSIS 3.0) but it can't get online (seems like it can't get an IP address from ISP).
Thanks!