Modem down please help

[Timmer73]

Hello

My modem has been running great for almost 2years. It's been down for about 3days now and just wandering if it needs to be updated or if its the end of the road?

If someone with more knowledge than myself could look at my log and let me know, that would be greatly appreciated.



Event Log
Time Priority Code Description
2012-12-25 09:26:54 Notice M572.0 Neg Or Bad Reg Rsp - Reinitialize MAC...
2012-12-25 09:26:54 Notice I401.0 TLV-11 - unrecognized OID
2012-12-25 09:26:50 Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2012-12-25 09:26:36 Critical R002.0 No Ranging Response received - T3 time-out (US 2)
2012-12-25 09:26:29 Critical R002.0 No Ranging Response received - T3 time-out (US 3)
2012-12-25 09:26:11 Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2012-12-25 09:26:11 Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2012-12-25 09:26:01 Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2012-12-25 09:26:00 Notice M572.0 Neg Or Bad Reg Rsp - Reinitialize MAC...
2012-12-25 09:25:59 Notice I401.0 TLV-11 - unrecognized OID
2012-12-25 09:25:56 Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2012-12-25 09:25:45 Critical R002.0 No Ranging Response received - T3 time-out (US 2)
2012-12-25 09:25:37 Notice M572.0 Neg Or Bad Reg Rsp - Reinitialize MAC...
2012-12-25 09:25:37 Notice I401.0 TLV-11 - unrecognized OID
2012-12-25 09:25:34 Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2012-12-25 09:25:22 Critical R002.0 No Ranging Response received - T3 time-out (US 1)
2012-12-25 09:25:10 Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2012-12-25 09:25:10 Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2012-12-25 09:24:58 Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2012-12-25 09:24:57 Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2012-12-25 09:24:53 Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2012-12-25 09:24:52 Notice M572.0 Neg Or Bad Reg Rsp - Reinitialize MAC...
2012-12-25 09:24:52 Notice I401.0 TLV-11 - unrecognized OID
2012-12-25 09:24:48 Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2012-12-25 09:24:34 Critical R002.0 No Ranging Response received - T3 time-out (US 3)
2012-12-25 09:24:26 Notice M572.0 Neg Or Bad Reg Rsp - Reinitialize MAC...
2012-12-25 09:24:26 Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:00:26 Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
1970-01-01 00:00:13 Critical R002.0 No Ranging Response received - T3 time-out (US 3)
2012-12-25 07:46:12 Notice M572.0 T1 No Ucd Timeout - Reinitialize MAC...
2012-12-25 07:46:12 Critical U001.0 No UCD's Received - Timeout
2012-12-25 07:46:02 Notice M572.0 T1 No Ucd Timeout - Reinitialize MAC...
2012-12-25 07:46:02 Critical U001.0 No UCD's Received - Timeout
2012-12-25 07:45:51 Notice M572.0 T1 No Ucd Timeout - Reinitialize MAC...
2012-12-25 07:45:51 Critical U001.0 No UCD's Received - Timeout
2012-12-25 07:45:40 Notice M572.0 T1 No Ucd Timeout - Reinitialize MAC...
2012-12-25 07:45:40 Critical U001.0 No UCD's Received - Timeout
2012-12-25 07:45:29 Notice M572.0 T1 No Ucd Timeout - Reinitialize MAC...
2012-12-25 07:45:29 Critical U001.0 No UCD's Received - Timeout
2012-12-25 07:45:18 Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2012-12-25 07:45:17 Notice M572.0 Neg Or Bad Reg Rsp - Reinitialize MAC...
2012-12-25 07:45:17 Notice I401.0 TLV-11 - unrecognized OID
2012-12-25 07:45:15 Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2012-12-25 07:45:04 Critical R002.0 No Ranging Response received - T3 time-out (US 1)
2012-12-25 07:44:57 Notice M572.0 Neg Or Bad Reg Rsp - Reinitialize MAC...
2012-12-25 07:44:57 Notice I401.0 TLV-11 - unrecognized OID
2012-12-25 07:44:53 Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2012-12-25 07:44:42 Critical R002.0 No Ranging Response received - T3 time-out (US 1)
2012-12-25 07:44:21 Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2012-12-25 07:44:20 Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2012-12-25 07:44:10 Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2012-12-25 07:44:09 Notice M572.0 Neg Or Bad Reg Rsp - Reinitialize MAC...
2012-12-25 07:44:09 Notice I401.0 TLV-11 - unrecognized OID
2012-12-25 07:44:06 Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2012-12-25 07:43:57 Critical R002.0 No Ranging Response received - T3 time-out (US 1)
2012-12-25 07:43:51 Notice M572.0 Neg Or Bad Reg Rsp - Reinitialize MAC...
2012-12-25 07:43:51 Notice I401.0 TLV-11 - unrecognized OID
2012-12-25 07:43:49 Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2012-12-25 07:43:36 Critical R002.0 No Ranging Response received - T3 time-out (US 1)
2012-12-25 07:43:11 Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2012-12-25 07:43:11 Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2012-12-25 07:43:06 Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2012-12-25 07:43:05 Notice M572.0 Neg Or Bad Reg Rsp - Reinitialize MAC...
2012-12-25 07:43:05 Notice I401.0 TLV-11 - unrecognized OID
2012-12-25 07:43:02 Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2012-12-25 07:42:51 Critical R002.0 No Ranging Response received - T3 time-out (US 3)
2012-12-25 07:42:43 Notice M572.0 Neg Or Bad Reg Rsp - Reinitialize MAC...
2012-12-25 07:42:43 Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:00:28 Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
1970-01-01 00:00:13 Critical R002.0 No Ranging Response received - T3 time-out (US 3)
1970-01-01 00:00:05 Notice M571.1 Ethernet link up - ready to pass packets
2012-12-25 07:42:02 Notice M573.0 Modem Is Shutting Down and Rebooting...
2012-12-25 07:42:02 Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2012-12-25 07:40:34 Critical D005.0 TFTP failed - request sent - No Response
2012-12-25 07:38:53 Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2012-12-25 07:38:46 Critical R002.0 No Ranging Response received - T3 time-out (US 1)
2012-12-25 07:38:34 Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2012-12-25 07:38:34 Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2012-12-25 07:38:16 Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2012-12-25 07:38:15 Notice M572.0 Neg Or Bad Reg Rsp - Reinitialize MAC...
2012-12-25 07:38:15 Notice I401.0 TLV-11 - unrecognized OID
2012-12-25 07:38:13 Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2012-12-25 07:37:56 Critical R002.0 No Ranging Response received - T3 time-out (US 3)
2012-12-25 07:37:50 Notice M572.0 Neg Or Bad Reg Rsp - Reinitialize MAC...
2012-12-25 07:37:50 Notice I401.0 TLV-11 - unrecognized OID
2012-12-25 07:37:46 Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2012-12-25 07:37:36 Critical R002.0 No Ranging Response received - T3 time-out (US 1)
2012-12-25 07:37:26 Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2012-12-25 07:37:26 Notice M572.0 T1 No Ucd Timeout - Reinitialize MAC...
2012-12-25 07:37:26 Critical U001.0 No UCD's Received - Timeout
2012-12-25 07:37:15 Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2012-12-25 07:37:14 Notice M572.0 T1 No Ucd Timeout - Reinitialize MAC...
2012-12-25 07:37:14 Critical U001.0 No UCD's Received - Timeout
2012-12-25 07:37:04 Notice M572.0 T1 No Ucd Timeout - Reinitialize MAC...
2012-12-25 07:37:04 Critical U001.0 No UCD's Received - Timeout
2012-12-25 07:36:53 Notice M572.0 T1 No Ucd Timeout - Reinitialize MAC...
2012-12-25 07:36:53 Critical U001.0 No UCD's Received - Timeout
2012-12-25 07:36:42 Notice M572.0 T1 No Ucd Timeout - Reinitialize MAC...
2012-12-25 07:36:42 Critical U001.0 No UCD's Received - Timeout
2012-12-25 07:36:31 Notice M572.0 T1 No Ucd Timeout - Reinitialize MAC...

[drewmerc]

posting an event log and not a telnet log tells me it's the end of the road for you

[Timmer73]

Don't see a telnet log option anywhere.

[mohitomish]

Don't see a telnet log option anywhere.

ROFL

[drewmerc]

Don't see a telnet log option anywhere.

and thus confirming my previous statement, but here you go

Method 1 is preferred in all cases, method 2 looks worse than it is lol.


Method 1) Using MAX232

Remove power from the modemConnect your MAX232 adapter to the modem header and the PC. This guide assumes you're using COM1.

Open Putty. Click the logging section of the settings panel. Select the following options:

Session logging: All session output
Click 'browse' and browse to your desktop folder.
Filename: putty.txt
'Always overwrite it'
Untick 'flush log file frequently'

Click back onto the 'session' section of the settings panel:

Connection type: Serial
Serial line: COM1
Speed: 115200
Close window on exit: Never

Click 'open', then plug the power into the modem.
You should see the boot process and connection attempt appear.

Wait for about 20s after the connection has reached the failure point, then close putty and it'll save the txt log as putty.txt on your desktop.


Method 2) Using ethernet or USB (USB requires that USB drivers are correctly installed)

Remove power from the modem.

Set manual NIC IP 192.168.100.10 (XX).

Open Putty. Click the 'session' section of the settings panel:

Connection type: Telnet
Host Name: 192.168.100.1
Port: 23
Close window on exit: Never

Power up the modem. Wait 15 seconds, then click 'open' in putty.
Enter username and password, press enter.

Ignore any crap coming up in the window, it may look like you can't type but you can. May help if you just don't look at the screen

Type this, pressing enter at the end of each line:

cd doc
up_dis

cd /
cd n/b
auto_console 1
write

Note: The lines above are correct for modems based on the BCM3349 (A250/A255/A256/SB5101/Webstar 2100). If you're using a BCM3348 modem (A200/SB5100) the line 'cd n/b' changes to 'cd n/c'.

This tells the modem to halt at the console. Close putty and reboot modem using power cable.

When you reboot it, it won't try to connect at first, so you have time to set putty to log all console output to txt before connecting.


Open Putty. Click the logging section of the settings panel. Select the following options:

Session logging: All session output
Click 'browse' and browse to your desktop folder.
Filename: putty.txt
'Always overwrite it'
Untick 'flush log file frequently'

Click back onto the 'session' section of the settings panel:

Connection type: Telnet
Host Name: 192.168.100.1
Port: 23
Close window on exit: Never


Click 'open', enter username and password and press enter. Type 'run' and press enter. The modem will try to connect.

Wait for about 20s after the connection has reached the failure point, then close putty and it'll save the txt log as putty.txt on your desktop.

Once you've finished you'll need to set auto_console back to 0 in telnet, or you'll have to type 'run' every time you reboot modem.

[southernyankey1970]

2012-12-25 09:26:54 Notice M572.0 Neg Or Bad Reg Rsp - Reinitialize MAC...
2012-12-25 09:26:54 Notice I401.0 TLV-11 - unrecognized OID

In this case telnet log is redundant. You're done.
Fresh test bin and new nic macs to start with. Most likely need to ditch the shelled firm and go stock to get the correct signed firm now. You have a tremendous amount of reading/catching up to do my friend.

[Timmer73]

Lol...don't have time for all that reading. Not sure if you nerds have a job and or family...but that takes all my time up.

Guess I will just donate the box

[southernyankey1970]

Nice...

merry xmas. Guess you have time to pay your isp now.

Another Freetard gives in to the Man. None of us have jobs or families, we all live in our Mom's basement and play Warcraft and we make our living selling boxes on Craigslist to guys who don't have time to read!

lol

[newname]

What a loser.....I gotta' find me a job and a family.....damn.......

[drewmerc]

What a loser.....I gotta' find me a job and a family.....damn.......

you can have mine, wife, kids, ex-wife but i like my current job so if you work in macdonalds or any crap like that no trade