Please Help - SB5101 Constant Flashing Online Light

Please Help - SB5101 Constant Flashing Online Light - Printable Version

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+--- Thread: Please Help - SB5101 Constant Flashing Online Light (/showthread.php?tid=2355)

Please Help - SB5101 Constant Flashing Online Light - gcam77 - 21-02-2013

My SB5101 modem just suddenly stopped working. It boots up to the point where the online light just keep flashing.

Can anyone tell me how I can fix this issue?

Here is the did a Telnet log from my modem:-

=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2013.02.21 14:05:40 =~=~=~=~=~=~=~=~=~=~=~=
Haxorware integrated telnet daemon

Username: root
Password: ****
Welcome.

CM>
CM> run
CM>
CM> run_app

Running the system...

Beginning Cable Modem operation...

0x0000d7d2 [Scan Downstream Thread] BcmVendorCmDownstreamScanThread::ThreadMain: (Scan Downstream Thread) Scanning for a Downstream Channel...

mot_scanList: Setting override freq @ 0
Favorite[0].freq = 333000000
Attempting Downstream FEC lock @ freq= 333000000 Hz, QAM64/256

CM> Found energy at frequency 333000000Hz! Publishing event kEventEnergyDetected...
0x0000da20 [CmDocsisCtlThread] BcmCmDocsisCtlThread::StartUsInit: (CmDocsisCtlThread) Locked on the downstream. Waiting for UCDs...

******************************************
DOWNSTREAM STATUS
******************************************
Tuner Frequency = 333000000 Hz
Carrier Offset = 8 Hz
Symbol rate = 5360537 sym/sec
SNR = 35 dB
QAM Mode = QAM256
Tuner AGC = 0xfff00000
IF AGC = 0x1489c8f5
Power Level = 2 dB
QAM = LOCKED
FEC = LOCKED
******************************************

Calculating maximum number of IP filters:
Each IP filter consumes 1840 bytes of RAM.
Current free RAM is 435348 bytes.
Max heap reserved for IP filters (25%) = 108837
We can support 59 IP filters.
Calculating maximum number of LLC filters:
Each LLC filter consumes 724 bytes of RAM.
Current free RAM is 435348 bytes.
Max heap reserved for LLC filters (25%) = 108837
We can support 150 LLC filters.

CM> Selecting UCD for Us Channel 7

0x0000e510 [CmDocsisCtlThread] BcmCmDocsisCtlThread::TestAndLaunchDsTimeSync: (CmDocsisCtlThread) starting ds time sync acquisition...
0x0000e7a4 [CmDocsisCtlThread] BcmCmDocsisCtlThread::SyncDsSyncOk: (CmDocsisCtlThread) downstream time sync acquired...
0x0000e7a4 [CmDocsisCtlThread] BcmCmDocsisCtlThread: Big Grin

sSyncOkResumeUsInit: (CmDocsisCtlThread) pre-REG upstream target case...starting initial ranging.
Beginning initial ranging...
Using stored initial upstream power = 42.0 dBmV
0x0000e7ae [CmDocsisCtlThread] BcmCmDocsisCtlThread::SyncDsSyncOk: (CmDocsisCtlThread) rx unexpected kDsSyncOk indication...
Not logging event ID 2307948724, control for level 7 is 0.

CM> Adjusting the initial ranging power to 33.0 dBmV...
Logging event: No Ranging Response received - T3 time-out (US 7)

CM> Adjusting the initial ranging power to 46.0 dBmV...
Logging event: No Ranging Response received - T3 time-out (US 7)

CM>
RNG-RSP Adj: tim=1028 power=24 freq=0 Stat=Continue

CM> Logging event: Started Unicast Maintenance Ranging - No Response received - T3 time-out

RNG-RSP Adj: tim=0 power=-24 freq=0 Stat=Continue

CM>
RNG-RSP Adj: tim=0 power=-17 freq=419 Stat=Continue

CM>
RNG-RSP Adj: tim=0 power=1 freq=0 Stat=Success

******************************************
UPSTREAM STATUS
******************************************
Upstream Status = UP
Upstream Channel = 7
Upstream Frequency = 30600000 Hz
Upstream Power = 43 dBmV
Ranging SID = 0x10f9
Upstream Symbol Rate = 5120000 sym/sec
******************************************

Starting IP Initialization with DHCP...
DHCPc: Waiting 3 seconds before sending Discover; client id htype=1, value=00:26:24:e8:7d:e2
Not logging event ID 2307948624, control for level 7 is 0.

CM> DHCPc: Sending Discover packet; client id htype=1, value=00:26:24:e8:7d:e2
DHCPc: Received an Offer from DHCP server 00:01:5c:45:9a:41 (10.43.96.1); lease client id htype=1, value=00:26:24:e8:7d:e2

CM> DHCPc: Timed out waiting for offers for lease with client id htype=1, value=00:26:24:e8:7d:e2
DHCPc: Sending Request packet; client id htype=1, value=00:26:24:e8:7d:e2
DHCPc: Received an Ack from DHCP server 00:01:5c:45:9a:41 (10.43.96.1); lease client id htype=1, value=00:26:24:e8:7d:e2
Current IP address is default 0.0.0.0.
0x00013574 [DHCP Client Thread] BcmEcosIpHalIf::ConfigureLeaseImpl: (IP Stack1 HalIf)
Configuring IP stack 1:
IP Address = 10.43.231.60 (primary IP address)
Subnet Mask = 255.255.224.0
Router = 10.43.224.1
IsPrimaryInterface = 1

Logging event: DHCP WARNING - Non-critical field invalid in response.
ARPing for default GW IP = 10.43.224.1
MAC = 00:01:5c:45:9a:41
DHCP completed successfully!

DHCP Settings:
Client Id = htype=1, value=00:26:24:e8:7d:e2
State = Renewing (5)
Static Lease = 0
AutoConfig Mode = IP, Subnet and Router
XID = 0x81d212a
Number of Tries = 0
Max Discover Tries = 6
Max Request Tries = 6
DHCP server MAC addr = 00:01:5c:45:9a:41
Ignore NAKs = 0
My offered IP address = 10.43.231.60 (primary IP address)
(1) Subnet Mask = 255.255.224.0
(3) Router IP address = 10.43.224.1
(54) DHCP Server IP address = 24.29.137.62
(82) Relay Agent IP address = 10.43.96.1
TFTP Server IP address = 24.29.158.10
CM Configuration file = '?BBgdiT4AJiTofeIKK+c8@CivnPI9hFJi_TBPVrqgZvCPwxUVzYjcs'
(2) UTC Time Offset = -18000 seconds
(4) Time Server IP address = 24.29.158.10
(6) Domain Name Server = 209.18.47.61; 209.18.47.62
(7) Log Server IP address = 24.29.99.57
(51) Lease time = 1126471 seconds
(58) T1 (renew) = 563235 seconds
(59) T2 (rebind) = 985662 seconds
Lease is infinite = 0

SB5102 CM Agent w/ BRCM Factory Support IpStackEvent: Ip=10.43.231.60, Subnet=255.255.224.0, Gateway=10.43.224.1
CmSnmpAgent::IpAddressAcquiredEvent for SB5102 CM Agent w/ BRCM Factory Support
IP addr = 10.43.231.60
Starting Time Of Day...
0x0001363c [CmDocsisIpThread] BcmDocsisTimeOfDayThread::SetTodServerIpAddress: (Time Of Day Thread) ToD servers: 24.29.158.10
Connecting to ToD server 24.29.158.10...
Sending UDP ToD request to server...
SNMP Agent Binding to 10.43.231.60:225
Not logging event ID 2291949724, control for level 7 is 0.

CM> UTC returned by ToD server 3570462352; UTC offset -18000
Current system time -> Thu Feb 21 14:05:52 2013

System start time -> Thu Feb 21 14:04:33 2013

Starting Tftp of configuration file...
Opening file '?BBgdiT4AJiTofeIKK+c8@CivnPI9hFJi_TBPVrqgZvCPwxUVzYjcs' on 24.29.158.10 for reading...
tftp-enforce bypass is DISABLED

CM> Storing received cfg of size 3130 to memory
Tftp read < 512 bytes, we have reached end of file.
Tftp transfer complete!
TFTP Settings:
Stack Interface = 1
Server Ip Address = 24.29.158.10
Server Port Number = 36193
Total Blocks Read = 7
Total Bytes Read = 3130

Config file was read! IP Initialization completed...
MAX CPE per CM is being set to 32
TLV-11[1]: 1.3.6.1.2.1.69.1.2.1.2.16 -> 255.255.255.255
TLV-11[2]: 1.3.6.1.2.1.69.1.2.1.3.16 -> 255.255.255.255
TLV-11[3]: 1.3.6.1.2.1.69.1.2.1.4.16 -> RR_nycmny_nyc_m0d3m5
TLV-11[4]: 1.3.6.1.2.1.69.1.2.1.5.16 -> 3 (i32)
TLV-11[5]: 1.3.6.1.2.1.69.1.2.1.6.16 -> HEX:40 00
TLV-11[6]: 1.3.6.1.2.1.69.1.2.1.7.16 -> 4 (i32)
TLV-11[7]: 1.3.6.1.2.1.69.1.2.1.2.18 -> 255.255.255.255
TLV-11[8]: 1.3.6.1.2.1.69.1.2.1.3.18 -> 255.255.255.255
TLV-11[9]: 1.3.6.1.2.1.69.1.2.1.4.18 -> yZaK4E8l
TLV-11[10]: 1.3.6.1.2.1.69.1.2.1.5.18 -> 2 (i32)
TLV-11[11]: 1.3.6.1.2.1.69.1.2.1.6.18 -> HEX:40 00
TLV-11[12]: 1.3.6.1.2.1.69.1.2.1.7.18 -> 4 (i32)
TLV-11[13]: 1.3.6.1.2.1.69.1.2.1.2.19 -> 255.255.255.255
TLV-11[14]: 1.3.6.1.2.1.69.1.2.1.3.19 -> 255.255.255.255
TLV-11[15]: 1.3.6.1.2.1.69.1.2.1.4.19 -> mxGuP/7j7XydboD
TLV-11[16]: 1.3.6.1.2.1.69.1.2.1.5.19 -> 2 (i32)
TLV-11[17]: 1.3.6.1.2.1.69.1.2.1.6.19 -> HEX:40 00
TLV-11[18]: 1.3.6.1.2.1.69.1.2.1.7.19 -> 4 (i32)
TLV-11[19]: 1.3.6.1.2.1.69.1.2.1.2.20 -> 255.255.255.255
TLV-11[20]: 1.3.6.1.2.1.69.1.2.1.3.20 -> 255.255.255.255
TLV-11[21]: 1.3.6.1.2.1.69.1.2.1.4.20 -> 0RQOfsncj9TLupR
TLV-11[22]: 1.3.6.1.2.1.69.1.2.1.5.20 -> 3 (i32)
TLV-11[23]: 1.3.6.1.2.1.69.1.2.1.6.20 -> HEX:40 00
TLV-11[24]: 1.3.6.1.2.1.69.1.2.1.7.20 -> 4 (i32)
TLV-11[25]: 1.3.6.1.2.1.69.1.6.1.0 -> 1 (i32)
TLV-11[26]: 1.3.6.1.2.1.69.1.6.2.1.2.20 -> 4 (i32)
TLV-11[27]: 1.3.6.1.2.1.69.1.6.2.1.3.20 -> 0 (i32)
TLV-11[28]: 1.3.6.1.2.1.69.1.6.2.1.4.20 -> 1 (i32)
TLV-11[29]: 1.3.6.1.2.1.69.1.6.2.1.5.20 -> 2048 (i32)
TLV-11[30]: 1.3.6.1.2.1.69.1.6.2.1.2.22 -> 4 (i32)
TLV-11[31]: 1.3.6.1.2.1.69.1.6.2.1.3.22 -> 0 (i32)
TLV-11[32]: 1.3.6.1.2.1.69.1.6.2.1.4.22 -> 1 (i32)
TLV-11[33]: 1.3.6.1.2.1.69.1.6.2.1.5.22 -> 2054 (i32)
TLV-11[34]: 1.3.6.1.2.1.69.1.6.3.0 -> 2 (i32)
TLV-11[35]: 1.3.6.1.2.1.69.1.6.4.1.2.80 -> 4 (i32)
TLV-11[36]: 1.3.6.1.2.1.69.1.6.4.1.4.80 -> 1 (i32)
TLV-11[37]: 1.3.6.1.2.1.69.1.6.4.1.5.80 -> 1 (i32)
TLV-11[38]: 1.3.6.1.2.1.69.1.6.4.1.9.80 -> 10.0.0.0
TLV-11[39]: 1.3.6.1.2.1.69.1.6.4.1.10.80 -> 255.0.0.0
TLV-11[40]: 1.3.6.1.2.1.69.1.6.4.1.2.64 -> 4 (i32)
TLV-11[41]: 1.3.6.1.2.1.69.1.6.4.1.4.64 -> 2 (i32)
TLV-11[42]: 1.3.6.1.2.1.69.1.6.4.1.5.64 -> 1 (i32)
TLV-11[43]: 1.3.6.1.2.1.69.1.6.4.1.11.64 -> 17 (i32)
TLV-11[44]: 1.3.6.1.2.1.69.1.6.4.1.12.64 -> 68 (i32)
TLV-11[45]: 1.3.6.1.2.1.69.1.6.4.1.13.64 -> 68 (i32)
TLV-11[46]: 1.3.6.1.2.1.69.1.6.4.1.14.64 -> 67 (i32)
TLV-11[47]: 1.3.6.1.2.1.69.1.6.4.1.15.64 -> 67 (i32)
TLV-11[48]: 1.3.6.1.2.1.69.1.6.4.1.2.66 -> 4 (i32)
TLV-11[49]: 1.3.6.1.2.1.69.1.6.4.1.4.66 -> 1 (i32)
TLV-11[50]: 1.3.6.1.2.1.69.1.6.4.1.5.66 -> 1 (i32)
TLV-11[51]: 1.3.6.1.2.1.69.1.6.4.1.11.66 -> 17 (i32)
TLV-11[52]: 1.3.6.1.2.1.69.1.6.4.1.12.66 -> 67 (i32)
TLV-11[53]: 1.3.6.1.2.1.69.1.6.4.1.13.66 -> 67 (i32)
TLV-11[54]: 1.3.6.1.2.1.69.1.6.4.1.14.66 -> 68 (i32)
TLV-11[55]: 1.3.6.1.2.1.69.1.6.4.1.15.66 -> 68 (i32)
TLV-11[56]: 1.3.6.1.2.1.69.1.6.4.1.2.172 -> 4 (i32)
TLV-11[57]: 1.3.6.1.2.1.69.1.6.4.1.4.172 -> 2 (i32)
TLV-11[58]: 1.3.6.1.2.1.69.1.6.4.1.5.172 -> 2 (i32)
TLV-11[59]: 1.3.6.1.2.1.69.1.6.4.1.9.172 -> 172.16.0.0
TLV-11[60]: 1.3.6.1.2.1.69.1.6.4.1.10.172 -> 255.240.0.0
TLV-11[61]: 1.3.6.1.2.1.69.1.6.4.1.2.680 -> 4 (i32)
TLV-11[62]: 1.3.6.1.2.1.69.1.6.4.1.3.680 -> 2 (i32)
TLV-11[63]: 1.3.6.1.2.1.69.1.6.4.1.4.680 -> 1 (i32)
TLV-11[64]: 1.3.6.1.2.1.69.1.6.4.1.5.680 -> 1 (i32)
TLV-11[65]: 1.3.6.1.2.1.69.1.6.4.1.9.680 -> 224.0.0.22
TLV-11[66]: 1.3.6.1.2.1.69.1.6.4.1.10.680 -> 255.255.255.255
TLV-11[67]: 1.3.6.1.2.1.69.1.6.4.1.11.680 -> 17 (i32)
TLV-11[68]: 1.3.6.1.2.1.69.1.6.4.1.2.681 -> 4 (i32)
TLV-11[69]: 1.3.6.1.2.1.69.1.6.4.1.4.681 -> 0 (i32)
TLV-11[70]: 1.3.6.1.2.1.69.1.6.4.1.5.681 -> 1 (i32)
TLV-11[71]: 1.3.6.1.2.1.69.1.6.4.1.9.681 -> 232.10.10.0
TLV-11[72]: 1.3.6.1.2.1.69.1.6.4.1.10.681 -> 255.255.254.0
TLV-11[73]: 1.3.6.1.2.1.69.1.6.4.1.2.682 -> 4 (i32)
TLV-11[74]: 1.3.6.1.2.1.69.1.6.4.1.4.682 -> 1 (i32)
TLV-11[75]: 1.3.6.1.2.1.69.1.6.4.1.5.682 -> 3 (i32)
TLV-11[76]: 1.3.6.1.2.1.69.1.6.4.1.9.682 -> 10.128.0.0
TLV-11[77]: 1.3.6.1.2.1.69.1.6.4.1.10.682 -> 255.192.0.0
TLV-11[78]: 1.3.6.1.2.1.69.1.6.4.1.2.683 -> 4 (i32)
TLV-11[79]: 1.3.6.1.2.1.69.1.6.4.1.3.683 -> 2 (i32)
TLV-11[80]: 1.3.6.1.2.1.69.1.6.4.1.4.683 -> 1 (i32)
TLV-11[81]: 1.3.6.1.2.1.69.1.6.4.1.5.683 -> 1 (i32)
TLV-11[82]: 1.3.6.1.2.1.69.1.6.4.1.9.683 -> 224.0.0.9
TLV-11[83]: 1.3.6.1.2.1.69.1.6.4.1.10.683 -> 255.255.255.255
TLV-11[84]: 1.3.6.1.2.1.69.1.6.4.1.11.683 -> 17 (i32)
TLV-11[85]: 1.3.6.1.2.1.69.1.6.4.1.2.684 -> 4 (i32)
TLV-11[86]: 1.3.6.1.2.1.69.1.6.4.1.4.684 -> 1 (i32)
TLV-11[87]: 1.3.6.1.2.1.69.1.6.4.1.5.684 -> 1 (i32)
TLV-11[88]: 1.3.6.1.2.1.69.1.6.4.1.9.684 -> 224.0.0.0
TLV-11[89]: 1.3.6.1.2.1.69.1.6.4.1.10.684 -> 240.0.0.0
TLV-11[90]: 1.3.6.1.2.1.69.1.6.4.1.11.684 -> 17 (i32)
Time Of Day completed...
DefaultSnmpAgentClass::SystemTimeChangeEvent for SB5102 CM Agent w/ BRCM Factory Support
SB5102 CM Agent w/ BRCM Factory Support processing TLV-11's
SNMP packet sent to 10.43.231.60:225
90 TLV-11's OK.
Sending a REG-REQ to the CMTS...
Not logging event ID 2291949524, control for level 7 is 0.
Not logging event ID 2291949324, control for level 7 is 0.
Received a REG-RSP message from the CMTS...
0x00014262 [CmDocsisCtlThread] BcmCmDocsisCtlThread::RegRspMsgEvent: (CmDocsisCtlThread) We registered with a DOCSIS 1.1 config file!
Registration complete!
Process CVC
Co-signer CVC verified
At least one CVC is valid.
DOCSIS CoS/QoS rate shaping enable is now 1
CmSnmpAgent::CmOperationalEvent for SB5102 CM Agent w/ BRCM Factory Support
CmSnmpAgent operating in 1.1 mode, including docsQos, excluding docsBpi
+++ No DH kickstart profiles or snmpCommunityTable entries installed.
We will operate in NMACCESS mode.
SB5102 CM Agent w/ BRCM Factory Support setting V1/V2 view to docsisNmAccessView
SB5102 CM Agent w/ BRCM Factory Support enabling management.
SB5102 CM Agent w/ BRCM Factory Support sending deferred traps...
Done w/ deferred traps.
SB5102 CPE Agent w/ BRCM Factory Support setting V1/V2 view to docsisNmAccessView
0x000142b2 [CmDocsisCtlThread] BcmCmDocsisCtlThread::TestAndLaunchBpkm: (CmDocsisCtlThread) BPKM enabled. starting BPKM key requests.
SB5102 CM Event Log w/ BRCM Factory Support sending deferred async messages...
Done w/ deferred msgs
Logging event: Auth Reject - Permanent Authorization Failure
Sending syslog message from IF 1 to 24.29.99.57:
<131> CABLEMODEM [DOCSIS]: <66030108> Auth Reject - Permanent Authorization Failure MAC addr: 00 01 5C 45 9A 43

CM>

RE: Please Help - SB5101 Constant Flashing Online Light - modembricker - 21-02-2013

Have you tried different macs? Certs?

RE: Please Help - SB5101 Constant Flashing Online Light - gcam77 - 21-02-2013

(21-02-2013, 08:57 PM)modembricker Wrote: Have you tried different macs? Certs?

I have tried different macs, but not certs. How do I get certs? I have been searching for how get certs with no luck as yet.

RE: Please Help - SB5101 Constant Flashing Online Light - ABMJR - 21-02-2013

Quote:Logging event: Auth Reject - Permanent Authorization Failure
Sending syslog message from IF 1 to 24.29.99.57:
<131> CABLEMODEM [DOCSIS]: <66030108> Auth Reject - Permanent Authorization Failure MAC addr: 00 01 5C 45 9A 43

B308.1 error. HFC MAC does not reflect the CVC that was made during production.

BPI + being enforced

RE: Please Help - SB5101 Constant Flashing Online Light - gcam77 - 21-02-2013

(21-02-2013, 10:09 PM)ABMJR Wrote:
Quote:Logging event: Auth Reject - Permanent Authorization Failure
Sending syslog message from IF 1 to 24.29.99.57:
<131> CABLEMODEM [DOCSIS]: <66030108> Auth Reject - Permanent Authorization Failure MAC addr: 00 01 5C 45 9A 43

B308.1 error. HFC MAC does not reflect the CVC that was made during production.

BPI + being enforced

Thanks.

How do I get/create CVC?

RE: Please Help - SB5101 Constant Flashing Online Light - ABMJR - 22-02-2013

You dont VeriSign creates the CVC @ production. You ISP sometimes re-signs the CVC and this is an added step for security

RE: Please Help - SB5101 Constant Flashing Online Light - gcam77 - 22-02-2013

(22-02-2013, 12:22 AM)ABMJR Wrote: You dont VeriSign creates the CVC @ production. You ISP sometimes re-signs the CVC and this is an added step for security

Does that means there is no hope of reviving this modem???

RE: Please Help - SB5101 Constant Flashing Online Light - ABMJR - 22-02-2013

You need to change the HFC MAC addy back to the original. Just changing the MAC is useless, as your B308.1 error'ed...